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nightly update
Mar. 6th, 2007 11:49 pmWork was ok today. Did quite well on feature sells. I probably could have tried a lot harder to sell an accessory or two, but oh well. Voice isn't 100% yet, but getting better daily.
I did have an interesting call tonight. There are self serve options customers can dial. These were sent out on a bill insert with February's bills. They are:
#PAY - make a payment through the automated system
#BAL - check your balance
#MINS - check minutes of use
Well the guy who called in about these new options, was calling to tell me they don't work. Well, #PAY works fine, but the other two are wonky. When he dialed #BAL it told him his minutes of use. He thought he'd dialed wrong so he dialed it again, and was again informed of his current usage. He said he was afraid to try #MINS... so I tried it while on the phone with him... and got immediately routed to the Spanish queue. So yah, an email was promptly sent to my supervisor letting her know this was broken, heh. And while it was the first call I'd gotten about those options being wrong, I'm sure it won't be the last.
Also, I was quite amused. I had my pda plugged into the charger at work. When I left to go home, I took it off the charger and checked the battery level. It said 75%. By the time I got home, ate dinner, and caught up on a few forums... I checked it again. It said 99%. Apparantly it decided to keep charging the battery all by itself without any electricity source.
Ok well as I have to work again tomorrow, I think it's bedtime for me.
I did have an interesting call tonight. There are self serve options customers can dial. These were sent out on a bill insert with February's bills. They are:
#PAY - make a payment through the automated system
#BAL - check your balance
#MINS - check minutes of use
Well the guy who called in about these new options, was calling to tell me they don't work. Well, #PAY works fine, but the other two are wonky. When he dialed #BAL it told him his minutes of use. He thought he'd dialed wrong so he dialed it again, and was again informed of his current usage. He said he was afraid to try #MINS... so I tried it while on the phone with him... and got immediately routed to the Spanish queue. So yah, an email was promptly sent to my supervisor letting her know this was broken, heh. And while it was the first call I'd gotten about those options being wrong, I'm sure it won't be the last.
Also, I was quite amused. I had my pda plugged into the charger at work. When I left to go home, I took it off the charger and checked the battery level. It said 75%. By the time I got home, ate dinner, and caught up on a few forums... I checked it again. It said 99%. Apparantly it decided to keep charging the battery all by itself without any electricity source.
Ok well as I have to work again tomorrow, I think it's bedtime for me.
